Patient Policies

To our valued patients:

In order to provide you with our full time and attention when you come for an appointment, we would like to ask you to be aware of the following guidelines that help us to help you. Our goal is to make sure that every patient receives timely focused care.

Phone Calls

  • Our phones are answered in the office between 8 a.m. and 5 p.m.  Calls that are non-emergencies should be made during these hours. Due to the high volume of telephone traffic, we ask for your patience and understanding.
  • If calling regarding workers comp/disability forms, insurance coverage or billing questions please have your paperwork available.
  • After hour phone calls please call 541-282-6580. Your will be directed to our after-hours service who will assist you with your call and transfer you to a nurse or physician as needed. For life-threatening emergencies (severe difficulty breathing, chest pain, unconsciousness, seizures, or severe head injury) call 911 immediately.

Prescription Refills

  • Please call your pharmacy directly for any prescription refills, even if you have no refills left. The pharmacy will contact us to get approval for a new prescription.
  • Please plan ahead as most pharmacies request 2-3 business days for prescription refills. If there are no refills left on your prescription, this allows time for the pharmacy to get our approval to refill your medication.
  • We realize emergencies happen, but ask you to call our office, and not come to the office requesting an emergency refill. This interrupts the care we give patients who are scheduled to be seen. Pharmacies will typically give you a 2-3 day supply of any non-narcotic medication if you run out without realizing it, and need time for them to process a refill.
  • For mail order prescriptions that you need to send in, please give us 3 business days to complete the paperwork and have it ready for you. Remember, that if you mail a prescription refill, it usually should be done two weeks before you need the refill.

Walk-in appointments

We almost always have same day appointments available for urgent needs. We would appreciate it if you could call ahead of time to schedule an appointment instead of arriving at our office and requesting to see the physician or nurse practitioner.

Copies of lab results, radiology reports, or medical records

We are happy to provide you with your most recent lab or radiology reports. Please call ahead and give us 3 business days to complete your request, which must be completed in writing and signed by you or your authorized representative. Your reports will be available for pick up at our reception desk. There is a small copying charge. Please allow 30 days for medical record requests.

Test results

  • We will notify you regarding all lab reports by phone or mail.
  • If you have not been contacted with your results two weeks after your appointment, please call our office to follow up.
  • Pathology reports, pap smears, and bone density results may take up to four weeks. Again, please call our office if you have not been contacted after four weeks.

Insurance card/prescription card/co-pays

  • Please bring your insurance card with you to your appointments at CFM. If you have a prescription card, please bring this to your appointment as well.
  • Please plan to pay your co-pay or your portion of the cost for your visit when you arrive for your appointment.

Medical Records

The law requires that requests for medical records must be in writing.  For your convenience, you can download a Medical Records Release Form below. Complete instructions are included on the form. Please allow two to three weeks for medical record requests. There is a nominal fee for this service.

If you have an urgent request, it is recommended that you call our office at (541) 282-6580, and ask to speak to a medical records staff person. There is a minimum $30.00 fee for copying your medical records.

Records Release Form (PDF)
Advanced Directive Form (PDF)

Advance directives are legal documents that allow you to spell out your decisions about end-of-life care ahead of time. They give you a way to tell your wishes to family, friends, and health care professionals and to avoid confusion later on.